Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client assistance staff is qualified to speedily address all of our hosting users’ queries and guidance requests. Through our ticket system, you will be able to share your request and a support team fellow member will, no doubt go back to you within maximum sixty minutes. In fact, practice has revealed that the normal answer time is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is delivered by a group of capable technicians which are prepared to react to your questions asap. You can easily contact the technical support team by starting a help and support ticket from your Website Control Panel or by posting us an e–mail. On business days, you may as well call us on the phone or use the live chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has built–in a huge education base into the Control Panel so you might have beneficial step by step instructions any time. Each part of the Control Panel has its own contextual help area displaying a list of how–to articles. We have also made video clips to offer you a much better idea of just how to conduct any given task.