Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your support requests will be responded to in maximum sixty minutes after the support ticket or email has been submitted. If your case requires additional assistance from a system administrator, we’ll forward the ticket or the email to the person in charge then leave a note to notify you that more time will be required for discovering a solution. And if you make use of the Optional Admin Services package, all of the server management services included there will be completed whenever you wish.
A First–Rate Customer Care Service
- We will be online for you 24–7 to answer any questions that you may have with regard to our Website Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. In case you also need help tackling server management tasks, you can take a glance at our Optional Admin Services package, which includes data backup hard drive storage space, Operating System updates every week, server monitoring and rebooting procedures, as well as installation and troubleshooting services.
A User–Friendly Help Area
Each dedicated server comes with our free–of–charge Website Control Panel, which offers a fully detailed knowledge base and a set of instructional video tutorials. Whenever you need assistance while working with the Website Control Panel, just click the Help or Videos buttons situated in the upper right corner.