A 99.9% Server Uptime
The benefit of developing your own hosting system is that you don’t have to be worried about compatibility – you set up a special set of software apps in such a way as to be compatible with a specific set of hardware elements. The result is something a whole lot more stable and dependable, because there are less possible chances of failure. We have built our cloud hosting platform using time–proven hardware components and a significantly modified version of SELinux so as to set up an incredibly safe home for your sites.
This is why, with all our hosting plans we give you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on top–quality hardware elements fabricated by Juniper. Moreover, on every single router, we’ve installed a firewall with a sophisticated set of rules to help filter out all questionable requests.
Therefore, in all our data center facilities – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center and in our AU based data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee is available with all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done our best to lessen all potential risks with our cloud hosting packages and although our company offers premium–quality tech support, there are occasions when the client simply isn’t satisfied with what we are offering. Or he wants to migrate to a more powerful web hosting service, such as a VPS server or a dedicated server.
That is why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not fully pleased, you will get a full refund.
24/7 Technical Support
We have conscientiously hand–picked each single member of our 24x7 support department to make certain that we can provide the best client support you can get. Each one of our techs has lots of years of experience working with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they’re available 24/7 – you’ll be able to reach them at any moment and they’ll get back to you as soon as possible.
Their average support ticket response time is below twenty minutes, whereas with many other web hosting providers you have to wait for days. What’s more, we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be replied to in less than one hour.