24/7 Customer Support
Why is the availability of a good quality customer support service essential on today?s web hosting marketplace? Which are the standard customer support channels?
The accessibility to the customer and tech support that a hosting company offers will tell you a lot about the services which they provide too. When you are allowed to use only emails or tickets, you have most probably come across some reseller not the actual website hosting supplier. When this is the case, you'll have to wait for several days so as to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get hold of the actual web hosting company for further help. If the provider provides you with different options for communication with fast response time available at any moment, they're most likely the top provider, not only a reseller. Therefore you will receive well-timed assistance and high quality support since they'll have instant access to the servers where your account will be created. Regardless of the issue - technical or sales, it's generally better to have the option to communicate with your hosting company directly using your preferred way of communication.
24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance in a timely manner, that's why our hosting
services feature 24/7 support and several ways of contact. If you do not have an account yet, you can call us or take advantage of our live chat and speak with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up getting a service which you can't use. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs additional analysis. Unlike the vast majority of providers out there today, we answer to all tickets within one hour, so you won't need to wait for a whole day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers
that we supply include 24/7 customer and tech support, which means that regardless of what issue you experience, you'll be able to get in touch with us and we'll assist you quickly. Our guaranteed response time for any email or ticket that you open through your Hepsia hosting Control Panel is 1 hour; typically the reply time rarely exceeds twenty minutes. We also have telephone support with a couple of local numbers worldwide plus a live chat, so that you are able to get in touch with us and receive additional information about our solutions even if you do not have an account yet. We are able to help you with nearly any question or an issue you may have - payment methods, package features, e-mail setup, hosting account settings, etcetera. If you employ our services, you will never encounter a scenario where you should wait for a day or two to get an issue solved like you'll have to do with numerous other companies.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through our company, you can get in touch with us 24/7 for any kind of server-related issue or forany difficulties and / or questions about the pre-installed software the server is equipped with. If you have not purchased your VPS server
package yet, you'll be able to learn a lot more about our services by giving us a telephone call or through the live chat service. For more tech issues, you'll be able to send an e-mail or open a ticket from your billing Control Panel and you'll receive support within less than an hour no matter the time of the day, even on holidays and weekends. The actual answer time in most cases does not exceed 30 minutes. If you need assistance for third-party software, you are able to reap the benefits of the Managed Services upgrade which you can include to each and every VPS plan and our admins can help you with any installation or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
All the dedicated server
packages that we provide feature 24/7 support via different means of communication and with a one-hour maximum reply time warranty. In case you want to learn more about the packages or you have some billing or general questions, you are able to call one of the local numbers that we have around the globe or you can use our live chat service and talk to a live agent. For solely tech matters that need assistance from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail message, since these channels are more appropriate to keep track of a specific problem. The reply time for them rarely exceeds 30 minutes, therefore you can forget about having to wait for an entire day so as to receive support. The support service is available for any kind of server-related matters, including the pre-installed software. If you need assistance for third-party apps, you can consider adding the Managed Services upgrade that we provide for all packages.