Learn just what phone support entails within the web hosting community.
In case you've ever had a hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from personal experience that for certain things it is better to speak with a live person over the phone rather than exchange tickets or email messages. If you want to know more about a particular service before you purchase it or if something small should be made, for instance, it is really easier and a lot faster to do it live. When you can talk with representatives over the phone, it's also very likely that you're working with an actual hosting provider, not a reseller. The type of support that you'll get over the telephone varies between different providers - from standard issues to professional tech support. Generally most of the suppliers will offer you pre-sales assistance and first level telephone support, while more complicated technical issues are resolved through electronic mail and / or tickets.
Phone Support in Hosting
All of our hosting
packages include telephone support 14 hours a day even on official holidays, therefore if you don't have an account yet, you can call and learn more about our services or if we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so that you are able to contact the telephone number which is nearer to you. If you are a current customer, we will help you promptly with any kind of general and billing matters as well as with various technical matters in order to save you time and efforts - we are aware of the fact that sometimes it's easier to consult with a live person and get things done promptly. Of course, some problems simply cannot be taken care of on the phone, so if this is the case you have the option to use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server
plans that we provide include live phone support for fourteen hours daily. If you hesitate which package is appropriate for your websites, you'd like to find out more about a package's specifications or you need any other kind of information about our services, you have the option to call any of the local telephone numbers that we have in the United States of America, the United Kingdom and Australia and our customer support agents will assist you. If you already own an account, you're able to contact us about general and sales issues, although we are often able to help with numerous technical issues as well. For entirely tech issues you should use our in-built ticketing system where the communication between you and our technical support team will be in one place, which is the best option if your issue can take additional time to be dealt with or it has to be escalated to our system administrators.