One-Hour Response Guarantee
Learn much more about the 1-hour response time guarantee and how you, as the customer, may benefit from it.
If you’ve ever got any inquiries in regards to the web hosting service in general or if you encounter a problem with your sites, you’ll have to get in touch with the respective hosting company’s help desk support team. It may not matter how fast they will answer when you've got a query of a general nature, but a problem like an aborted web application update, for example, may result in your site becoming broken or invisible on the World Wide Web. And the longer you wait for the support team to lend a hand, the longer the site will be offline. If you offer services or goods online, any downtime will undesirably influence your site and you can lose current or prospective clients. A lot of web hosting providers, particularly resellers, answer emails and support tickets within twenty four hours, but in the Internet world that is way too long, as customers will scarcely ever revisit a website that is not working properly for lengthy intervals.
One-Hour Response Guarantee in Hosting
Our guaranteed maximum reaction time for any ticket that you open or any e-mail that you write is just one hour, even if you contact us during weekends and national holidays. Whatever the essence of your query or problem may be, we will help you out right away and will provide you with the required info to sort out any problem with your websites. The real reaction time normally does not exceed fifteen-twenty minutes, which suggests that you can just forget about waiting for hours to get an issue sorted out or what’s even worse – waiting one whole day only to get an answer that more info is necessary while nothing is fixed. We will assist you at once simply because we are aware of precisely how invaluable time can be in the dynamic electronic era. The sixty-minute reply time guarantee is valid for any technical or billing enquiry that you may have in regard to our hosting
One-Hour Response Guarantee in Semi-dedicated Servers
Since we are aware of how important it is to get timely help, we promise that you will never have to wait for more than 60 minutes to receive an answer to any ticket that you submit through your semi-dedicated server
CP. Actually, you’ll seldom have to wait for more than twenty-thirty minutes and this applies to any query irrespective of what its nature is – billing, general or technical. In addition, our customer and tech support team is working 7 days a week, which means that even in case you submit a ticket during national holidays, you’ll always receive an instant reply, which will contain the answer to a question, the solution to a predicament or the information necessary to sort out an issue yourself – if there’s something that you have to do on your end. With us, you won't ever need to waste an entire day waiting for an answer like you would with a lot of other hosting companies.