A live chat is one of the ways of communication offered by some hosting companies as a part of their support services. Depending on the company, the chat is used for pre-sales, billing and/or tech support. This way of communication is quicker compared to a support ticket and it'll make it less likely to misspell or misunderstand anything in comparison to a telephone call with an agent. In addition, when the problem that you experience requires some time to be reviewed and taken care of, you can do something different in the meantime instead of just waiting, like you'd have to do when you call. Also, you can employ a live chat support service free of charge as long as you have web accessibility even if your website hosting supplier is located in another country and they don't have a local phone number you can call.
Live Chat Support in Hosting
As we believe that a number of troubles are often resolved when you speak with a live person, we provide a live chat service for all our potential and active customers. The chat is online every single day and our customer care representatives will assist you with a number of questions and issues. If you aren't our client yet, you can find out more about our hosting packages and the hosting platform in general so as to make sure that your web sites will operate properly on our servers. In case you already have an account and you've got some questions or you encounter any kind of issues with any of our solutions, you can get in touch with us through the live chat and we will provide the required info or assist you to troubleshoot the problem. You'll have to open a support ticket for certain problems that need more time or the help of a system administrator, still for a variety of basic issues you will receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is designed for all of our prospective and current customers. In case you're thinking about a new web hosting account, you are able to chat in real time to one of our representatives and receive more information about our semi-dedicated servers so as to choose the best package for your sites. If you already own an account with us, we'll support you timely with billing, general and first-level techissues. Although in some instances you'll have to open a ticket since there're things that can't be resolved on the live chat, we will be able to help you with numerous basic tasks, for example installing an email account in an e-mail client or redirecting one domain to another one. This way, you'll enjoy quick support and you'll save plenty of time.