A ticketing system is the most widespread correspondence channel that hosting providers offer to their clients. It is typically part of the billing account and is the most efficient way to solve a problem that takes a certain amount of time to investigate or that has to be forwarded to an administrator. Thus, all responses given by either side will be kept in the same location in the event that someone else needs to work on the issue at hand and the information in the ticket will be accessible to all parties. The drawback of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you’ll have to sign in and out of no less than two accounts in order to accomplish a specific operation or to reach the hosting company’s technical support staff. If you wish to manage a couple of domains and each one is hosted in a different account, you will have to use an even larger number of accounts at the same time. Plus, it could take a substantial length of time for the provider to respond to your ticket.